Privacy Policy

Last Updated: February 25, 2026

At Teknyx Cybersafe ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://teknyx.co.tz or use our cybersecurity services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Contact us: Name, email address, phone number, company name, and message content
• Request services: Business information, technical requirements, and project specifications
• Enter into contracts: Billing information, company details, and authorized contact persons

1.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• Technical data: IP address, browser type, operating system, and device information
• Usage data: Pages visited, time spent on pages, and navigation patterns
• Cookies: Small data files stored on your device (see Cookie Policy section)

1.3 Information from Third Parties

We may receive information from:

• Business partners: Referral information and business intelligence
• Public sources: Publicly available company information for B2B purposes
• Security tools: Threat intelligence data (anonymized and aggregated)

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Provide and maintain our cybersecurity services
• Communicate with you about our services
• Process and fulfill your service requests
• Provide technical support and customer service

2.2 Business Operations

• Improve and optimize our website and services
• Conduct research and development
• Analyze usage patterns and trends
• Manage our business relationships

2.3 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms and conditions
• Respond to legal requests and prevent harm

2.4 Marketing (with consent)

• Send you information about our services (you can opt-out anytime)
• Invite you to events and webinars
• Share relevant cybersecurity insights and updates

3. Legal Basis for Processing (GDPR & TDPA Compliance)

We process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to provide our services
• Legitimate interests: Operating our business, security, and fraud prevention
• Legal compliance: Meeting regulatory and legal obligations
• Consent: For marketing communications and optional features

4. How We Protect Your Information

As a cybersecurity company, we implement industry-leading security measures:

4.1 Technical Security

• Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
• Access controls: Role-based access and multi-factor authentication
• Network security: Firewalls, intrusion detection, and DDoS protection
• Security monitoring: 24/7 monitoring and incident response

4.2 Organizational Security

• Employee training: Regular security awareness training
• Background checks: Screening of personnel with data access
• Data minimization: Collecting only necessary information
• Regular audits: Security assessments and compliance reviews

4.3 Infrastructure Security

• Secure hosting: Cloud infrastructure with SOC 2 Type II compliance
• Backup systems: Regular encrypted backups with disaster recovery
• Vulnerability management: Regular security testing and patching

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Cloud hosting providers: For infrastructure and data storage
• Email services: For communication management
• Analytics providers: For website analytics (anonymized data)
• Security tools: For threat detection and prevention

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

5.3 Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our clients and the public

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

• Access: Request a copy of your personal data
• Portability: Receive your data in a structured, machine-readable format

6.2 Correction and Deletion

• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal obligations)

6.3 Restriction and Objection

• Restriction: Limit how we use your data
• Objection: Object to processing based on legitimate interests
• Opt-out: Unsubscribe from marketing communications

6.4 Exercising Your Rights

To exercise any of these rights, contact us at: [email protected]

We will respond to your request within 30 days.

7. Cookie Policy

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience.

7.2 Types of Cookies We Use

• Essential cookies: Required for website functionality (cannot be disabled)
• Analytics cookies: Help us understand how visitors use our site
• Security cookies: Protect against fraud and security threats

7.3 Third-Party Cookies

We use the following third-party services that may set cookies:

• Cloudflare: Security and performance (CDN and DDoS protection)
• Google Fonts: Web typography

7.4 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our business relationship
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Meet regulatory requirements

Typical retention periods:

• Contact inquiries: 2 years
• Client data: Duration of contract + 7 years
• Marketing data: Until you opt-out or 3 years of inactivity
• Website analytics: 26 months

9. International Data Transfers

Your information may be transferred to and processed in countries other than Tanzania. We ensure adequate protection through:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with service providers
• Transfers to countries with adequate data protection laws

10. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will delete it promptly.

11. Tanzania Data Protection Act (TDPA) Compliance

We comply with the Tanzania Data Protection Act and the Personal Data Protection Commission's regulations. Specifically:

• We are registered as a data controller with the Personal Data Protection Commission
• We maintain records of processing activities
• We conduct Data Protection Impact Assessments where required
• We report data breaches to authorities within 72 hours
• We appoint a Data Protection Officer for TDPA compliance

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page
• Update the "Last Updated" date
• Notify you of material changes via email or website notice
• Obtain consent for material changes where required by law

We encourage you to review this Privacy Policy regularly.

13. Contact Information

Data Controller

Teknyx Cybersafe
Dar es Salaam, Tanzania
Email: [email protected]

Data Protection Officer

For privacy-related inquiries or to exercise your rights:
Email: [email protected]
Subject line: "Privacy Inquiry"

Supervisory Authority

Personal Data Protection Commission (Tanzania)
For complaints or concerns about our data practices