Terms and Conditions

Last Updated: February 25, 2026

Welcome to Teknyx Cybersafe. These Terms and Conditions ("Terms") govern your use of our website and cybersecurity services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Definitions

• "Company," "we," "us," "our" refers to Teknyx Cybersafe
• "Client," "you," "your" refers to the individual or entity using our services
• "Services" refers to all cybersecurity services provided by Teknyx Cybersafe
• "Website" refers to https://teknyx.co.tz and all associated pages
• "Agreement" refers to any service contract or engagement letter
• "Confidential Information" refers to sensitive business or technical information

2. Acceptance of Terms

By using our website or services, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms and our Privacy Policy
• You have the authority to enter into these Terms
• You will comply with all applicable laws and regulations

3. Services Overview

3.1 Services Offered

Teknyx Cybersafe provides professional cybersecurity services including but not limited to:

• Security assessments and health checks
• Penetration testing and vulnerability assessments
• Ransomware protection and incident response
• Compliance services (TDPA, ISO 27001, etc.)
• Managed security services
• Security awareness training
• Consulting and advisory services

3.2 Service Engagement

Services are provided pursuant to:

• Written service agreements or engagement letters
• Statements of Work (SOW) defining scope and deliverables
• These Terms and Conditions
• Our Privacy Policy

4. Eligibility and User Obligations

4.1 Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Represent a legitimate business or organization
• Provide accurate and complete information

4.2 User Obligations

You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Comply with all applicable laws and regulations
• Not misuse or abuse our services
• Cooperate in good faith during service delivery

5. Service Scope and Limitations

5.1 Scope of Services

Our services are provided based on:

• Agreed scope defined in the Statement of Work
• Industry best practices and standards
• Available information and access provided by the client
• Reasonable professional judgment

5.2 Limitations

We do not guarantee:

• Complete elimination of all security vulnerabilities
• Prevention of all cyber attacks or incidents
• 100% uptime or availability of systems
• Specific outcomes or results

Cybersecurity is risk management, not risk elimination. We provide professional services to significantly reduce risk, but no system can be 100% secure.

6. Fees and Payment

6.1 Service Fees

• Fees are specified in the service agreement or quotation
• Custom pricing based on scope and requirements
• Fees exclude applicable taxes unless stated otherwise

6.2 Payment Terms

• Payment due according to agreed terms (typically net 30 days)
• Late payments may incur interest charges
• Services may be suspended for non-payment
• Client remains liable for all fees incurred

6.3 Expenses

Additional expenses (travel, tools, etc.) will be billed separately if not included in the agreed fee.

7. Intellectual Property Rights

7.1 Our Intellectual Property

All rights to our methodologies, tools, processes, and deliverables remain our property unless explicitly transferred. This includes:

• Proprietary security assessment methodologies
• Custom tools and scripts
• Templates and frameworks
• Training materials

7.2 Client Intellectual Property

All rights to your business information, systems, and data remain your property. We claim no ownership over your confidential information.

7.3 Deliverables

Reports and deliverables are provided for your internal use only. You may not:

• Redistribute or resell our deliverables
• Use our deliverables for purposes other than agreed
• Modify deliverables without our consent
• Remove our proprietary marks or attributions

8. Confidentiality

8.1 Mutual Obligations

Both parties agree to:

• Protect confidential information with reasonable care
• Use confidential information only for intended purposes
• Not disclose confidential information to third parties
• Return or destroy confidential information upon request

8.2 Exclusions

Confidentiality obligations do not apply to information that:

• Is publicly available
• Was independently developed
• Was rightfully received from a third party
• Must be disclosed by law

8.3 Security of Information

As a cybersecurity company, we implement stringent security measures to protect your confidential information, including encryption, access controls, and security monitoring.

9. Limitation of Liability

9.1 Limitation of Damages

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for lost profits, data, or business opportunities
• We are not liable for third-party actions or claims

9.2 Exceptions

These limitations do not apply to:

• Willful misconduct or gross negligence
• Fraud or intentional misrepresentation
• Violations that cannot be limited by law
• Breaches of confidentiality obligations

9.3 Client Responsibilities

You acknowledge that:

• You are responsible for implementing our recommendations
• You are responsible for your own security decisions
• Our services are advisory in nature
• Ultimate security responsibility rests with you

10. Warranties and Disclaimers

10.1 Our Warranties

We warrant that:

• Services will be performed in a professional manner
• Our personnel are qualified and experienced
• We will use reasonable care and skill
• We will comply with applicable professional standards

10.2 Disclaimers

Except as explicitly stated, services are provided "AS IS" without warranties of any kind, express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy or completeness of findings
• Specific results or outcomes

11. Indemnification

11.1 Client Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your breach of these Terms
• Your violation of laws or regulations
• Your negligence or willful misconduct
• Third-party claims related to your use of our services

11.2 Our Indemnification

We agree to indemnify you from claims arising from:

• Our breach of these Terms
• Our negligence or willful misconduct
• Infringement of third-party intellectual property rights

12. Data Protection and Privacy

We comply with:

• Tanzania Data Protection Act (TDPA)
• General Data Protection Regulation (GDPR) where applicable
• Industry-specific regulations
• Our Privacy Policy (incorporated by reference)

For details on how we handle your personal data, please see our Privacy Policy.

13. Termination

13.1 Termination by Either Party

Either party may terminate services:

• For convenience with 30 days' written notice
• Immediately for material breach (after 15 days to cure)
• Immediately if the other party becomes insolvent

13.2 Effect of Termination

Upon termination:

• Client must pay for all services rendered to date
• We will return or destroy client confidential information
• Confidentiality obligations survive termination
• Intellectual property rights remain as defined

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Tanzania.

14.2 Dispute Resolution Process

1. Negotiation: Parties will attempt to resolve disputes through good-faith negotiation
2. Mediation: If negotiation fails, disputes will be referred to mediation
3. Arbitration: If mediation fails, disputes will be resolved through binding arbitration in Dar es Salaam, Tanzania

14.3 Exceptions

Either party may seek injunctive relief for:

• Breaches of confidentiality
• Intellectual property violations
• Urgent security matters

15. Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control, including:

• Natural disasters
• Wars or civil unrest
• Government actions
• Pandemics or epidemics
• Internet or infrastructure failures
• Cyber attacks (on us, not you)

16. General Provisions

16.1 Entire Agreement

These Terms, together with any service agreements, constitute the entire agreement between parties.

16.2 Amendments

We may update these Terms periodically. Material changes will be notified via email or website notice.

16.3 Severability

If any provision is found invalid, the remaining provisions remain in effect.

16.4 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

16.5 Assignment

You may not assign your rights without our written consent. We may assign our rights with notice to you.

16.6 Notices

Notices must be in writing and sent to:

• Email: [email protected]
• Physical address: Dar es Salaam, Tanzania

17. Professional Standards

Our services are provided in accordance with:

• OWASP (Open Web Application Security Project) standards
• NIST (National Institute of Standards and Technology) frameworks
• ISO/IEC 27001 information security standards
• Industry best practices and ethical guidelines

18. Ethical Hacking and Testing

18.1 Authorization

All penetration testing and security assessments are conducted only with explicit written authorization.

18.2 Rules of Engagement

• Testing limited to agreed scope
• No social engineering without explicit consent
• No testing of production systems without approval
• Immediate disclosure of critical vulnerabilities

18.3 Responsible Disclosure

We follow responsible disclosure practices and will not publicly disclose vulnerabilities without your consent.

19. Contact Information

Teknyx Cybersafe
Dar es Salaam, Tanzania
Email: [email protected]
Website: https://teknyx.co.tz

For Questions About:

• Services: [email protected]
• Legal matters: [email protected] (Subject: "Legal Inquiry")
• Privacy: [email protected] (Subject: "Privacy Inquiry")